TERMS & CONDITIONS

Upon booking a prop hire with us or sub-contractors or affiliates, you agree to the following Terms & Conditions.

Quotes

All quotes are valid for a total of 14 days, during this time our products/services are reserved for the client. It is then the client’s reasonability to pay a deposit within this period to reserve our products/services. If the deposit has not been received and confirmed by Memorable Moments Styled by Laura (MMSL) after the quote expires, the client no longer has any hold of the products and must in future still confirm if these products are still available. Please note; paying deposits after a quotation has expired will NOT confirm the booking. Quotes expiring may change the availability of the product quoted.

All quotes are valid for only the ONE specified event only. (MMSL) are entitled to charge the client the full cost for the product/s if it is used for an event not specified. For further questions, please speak to (MMSL) in regard to a discounted rate for a second event.

(MMSL) has the right to pass on any price increases on sub-hire equipment by suppliers.

(MMSL) has the right to charge additional fees for travel and/or appropriate access to parking. (MMSL) quotations are dependent on appropriate access to deliver, install and dismantle its products/services on the day or times specified in the quotation. These details are to be confirmed with the venue/location prior to paying the deposit.

(MMSL) has the right to charge additional fees in regard to increased labour, due to last minute change of mind, trading outside standard business hours (early morning or late night), installations or dismantling or lastly waiting up to 30 minutes due to delay.

All details of quote MUST be finalised 30 days prior to the event specified.

Deposits & Confirmation

IN PAYING THE DEPOSIT, THE CLIENT AGREES AND ACCEPTS TO COMPLY WITH (MMSL) TERMS & CONDITIONS.

The client is required to pay a 30% deposit of the total price of his/her quotation. Should the total quote decrease later in time, the deposit will continue to remain at 30% of the original price.

Deposits are strictly NON-REFUNDABLE and non-transferable. In the event of a date change, (MMSL) will try to our best ability to accommodate the date change, however, we will not refund the deposit if unable to meet the changed requirements.

Payments

Final payment of products is to be paid strictly 14 days prior to event, unless arranged otherwise with (MMSL).

Payments may be made by cash/internet transfer as directed by given invoice.

Failure to make payment within the specified timeframe may result in additional administration costs incurred. (MMSL) reserve the right to cancel the booking if payment in full isn’t received within 10 days of the event. Money paid prior will NOT be refunded.

Bond

It is at the sole discretion of MMSBL to collect a bond for the product/s being hired. The bond will be returned via Clients bank details once MMSBL fully inspects product/s. If product is not in the 100% same condition or missing provided packaging that it was initially borrowed by the client, it is at the sole discretion of MMSBL to return the bond money paid.

Cancellations & Refunds

In the insist that cancellation occurs prior to the 30-day period all payments paid less the deposit will be refunded. If Cancellation occurs within the 30-day period prior to the event date the Client will be charged 50% of the total event cost.

ALL cancellations MUST be submitted in writing.

Delivery, Return of Equipment and Problems During Event

The client hiring the products shall be responsible for making all necessary arrangements to take delivery of the product/s and return that to the premises of (MMSL), unless (MMSL) has agreed to deliver and/or collect equipment prior to event. Please discuss with (MMSL) for pick up/collection details.

No liability is accepted where incorrect use or mistreatment of equipment occurs, or if the installation is altered or changed by the Client/Venue without permission. Once installed and until dismantled, loss or damage to equipment and all other risk passes to and remains with the Client/Venue.

(MMSL) is NOT responsible to turn on lighting or check decorations in advance (minimum of 2 hours) of the beginning of the event. This also applies to lighting of candles, this is the client’s responsibility to let the venue know.

If lighting or decorations are found to be not working/ in order, (MMSL) should be contacted within this period or as soon as it is noticed so they have time to fix any problems. If the Venue/ Client does not contact (MMSL), (MMSL) cannot be held accountable for any problems and the client will not be entitled to any refund. Our light globes are replaced on a regular basis and treated with care during transport and install. Should one blow during the event we cannot be held accountable for this. We will do our best to replace given notice prior to the event.

Where the Client is responsible for picking up products, stock must be picked up by the Thursday prior to the event and returned by Tuesday the following week by 8pm. If stock is not returned by Tuesday 8pm, there will be an additional charge of $ 30.00 unless otherwise discussed.

Damaged & Missing Goods

The client is responsible for the safe keeping of our product/s and shall bear the risk of any loss, theft, damage or destruction of the product/s.

The client is responsible for the safe keeping of any packaging given to protect the product in pick up or deliveries, this also includes, boxes, bubble wrap, plastic wrap, strings or tie ups, foam or baggage. If product fails to be returned without package originally provide, this will be at cost of the client responsible.

If any of the equipment shall require repair or replacement because of the hirer’s use of the product/s, the hirer shall bear the total cost of any such repair or replacement. Replacement & Repair costs will be charged at the discretion of the supplier, regardless of whether the client, venue or guest damaged the item.

The assessment of any damage to product/s and costing of charges to repair or replace equipment shall be at the sole assessment of (MMSL).

The client is overall liable for any damage, loss, or breakage of goods from time of pick up, delivery.

These terms & conditions are governed by the law in force in South Australia and shall take precedence to the extent permitted by the law.

Use of Photos

(MMSL) will use the photos of our creative work for promotional purposes. Please let us know if there are any concerns with this.

All creative work by (MMSL) must be credited accordingly. All publications (media, print, blog, social media) must credit us as the supplier for the concept & items hired within this quote/invoice.

In the case of any disagreement or dispute relating to any of the above-mentioned terms and conditions, the concerns should be raised in writing to the business owner at the following email address hello@memorablemoments.com.au Upon presentation of the facts, the affected parties will be contacted at an appropriate time. All complaints will be handled confidentially at all times.

These terms & conditions refer to (MMSL) 95 635 695 158 and the Client firstly being the persons named on the quotation/invoice, then the person requesting the products/services or lastly, the persons making payment for or on behalf of persons requesting the products/services.

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CONDITIONS APPLY

OFFICE HOURS

MONDAY – FRIDAY

09:00 ~ 17.00